Firestone Complete Auto Care

Patricia F Clark a month ago

The first clerk wouldn't help me with getting my air-conditioning plug unplugged with the product I brought to my appointment to get 2 new tires. The second clerk was very helpful and used the product I brought to unplug it and without damaging the electrical system which he explained could happen. Thank you !

Kassidie Wells 4 months ago

I am extremely disappointed with my experience at Firestone on Niagara Falls Blvd on the morning of June 2. I came in with a tire that had a nail in it and needed either a patch or plug. I was very clear about the issue, and based on the location of the nail, I knew the tire was likely repairable. I was told it could not be repaired because of where the nail was located. Trusting their professional opinion, I agreed to replace the tire. What happened next was what really bothered me. The employees spent several minutes whispering to each other and staring in my direction. During that time, they never appeared to move my vehicle or begin any work. Then I was called over and told that not only did I need a new tire, but that all four of my tires supposedly needed to be replaced because none would pass New York State inspection. My vehicle is a 2024 lease with only about 10,000 miles on it. The tires are in excellent condition aside from the nail in the one tire. The claim that all four tires suddenly needed replacement was absurd. The entire interaction felt like an attempt to take advantage of a young woman who needed help and might not know better. That is not how any reputable bus

jamie t 4 months ago

Professional, honest, and great customer service I highly recommend this location! They helped me from FL with oil change and assisted with brakes , rotors The Manger Anthony was able to rectify a mistake done in another location. they went above and beyond to make it right Thank you

pizzaboy001 4 months ago

Anthony and Jeff are perfect! Always professional, helpful and easy to talk to. I really can’t think of any way (literally) that they could possibly improve. This has got to be the GREATEST STORE IN ‘MERICA!

Kris Ziegler 4 months ago

I only buy tires for my 3 automobiles from Firestone . They off a tire hazard warranty which they stand behind . There tires are excellent quality, with proper rotation and alignment they last a very long time. Never disappointed !